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Summer upselling ideas for hotels

The months of hoping and waiting are finally over for the many travellers who are off on their summer holidays now. You might feel similarly excited to finally be welcoming guests again. But how are you making sure you wow them and leave them wanting more? And what about the whispers of tightening rules in some regions? Whether you’re almost back...
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The power of automation in hotel upselling

This article is written based on expertise taken from course tutor Mattia Zanella, in Level 2 of The Oaky Upselling Course. Downtime during the pandemic has allowed the hotel industry to accelerate the adoption of forward-thinking technologies in the hospitality sector. While the lockdown can’t really be described as a blessing in disguise, we can...
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Oaky + Guestline launch 2-way integration

  Oaky and Guestline’s longtime partnership has just been upgraded from a 1-way to 2-way integration! Hoteliers can now generate incremental revenue while saving their reception and reservations teams valuable time.  The core advantages of the integration If you’re already making use of the original Oaky Guestline integration, you’ll know that...
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How to conduct a successful upsell meeting

An essential part of scaling your guest upselling initiative is clever delegation. Rely on the dozens of capable staff around you to build out your hotel's upselling programme by allocating ownership of various tasks to different departments. Make upselling guests at your hotel a team effort and you'll be halfway towards a well-oiled, scalable...
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5 ways to scale your hotel upselling efforts

After a long year with very few guests at your hotel, your team is itching to get back at what they do best. You may have used the downtime to overhaul your modus operandi, updating procedures across departments.  After this period of review and strategy, many of your hotel’s teams have a much better structure to follow, whether in the areas of...
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Why study hotel upselling?

By now, we all recognise upselling as so much more than a last-ditch attempt to earn more money. Be that as it may, there is a reason for this perception existing in the first place. Until recently, upselling has not been given the time and attention it needs, which has resulted in a lot of uncomfortable moments for both hotel and guests. Among...
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9 guest upselling insights for summer 2021

We hear from Oaky's Head of Customer Success, Saahil Karkera, on 9 important upselling activities to keep in mind for the first months of your hotel's reopening.   It's summer – the season of vacationing! This year it's also the season of where the building momentum of travel comes to a head, as several countries begin to ease travel restrictions....
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The power of personalisation in hospitality

Personalisation in hospitality has long been associated with staff attention and foresight. While this is still the preferred way to welcome guests, there are certain elements of personalisation in the hotel experience that don’t need to take up so much of your staff’s time and effort.  After the blow our industry has sustained from the pandemic,...
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Total revenue management: Taking revenue optimisation beyond rooms

Managing room revenue only is no longer enough in today’s unpredictable and fast-paced market.  Today, what used to be seen as ancillary income has become a primary source of revenue for some properties. And there’s still room to grow! That’s where the discipline of total hotel revenue optimisation (THRO) comes in. This involves applying revenue...
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Combining CRM with upselling at ONYX Hospitality Group

ONYX Hospitality Group sits at the forefront of innovative hotel groups in APAC. They’re a group that not only prioritises unparalleled guest experiences, but one that constantly looks to improve essential systems in their overall operations. As ardent users of both Cendyn’s eInsight CRM and Oaky’s digital upsell platform, they were a natural...
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