Hiring: Onboarding Specialist

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What you will do:

  • Understand the customer's needs, systems and apply one of the several onboarding processes for them.
  • Kick-off calls to start a implementation project for larger customers.
  • Setup the technical integration for the customers.
  • Appropriately help customers that are stuck in the onboarding phase either independently or with the help of your colleagues in the Customer Success or Sales team.
  • Optimise the onboarding workflow on an ongoing basis.
  • Be curious and driven to help solve our customers’ problems.

We are looking for someone who is

  1. A good communicator: You are the voice of Oaky, Be articulate, friendly and emphatic in your interactions with our customers in your own style. For example, you should be able to explain what Segmentation in marketing means to someone’s grandparent!
  2. Awesome: It's not really a big ask, we love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun on the side. Your positivity and enthusiasm is infectious,
  3. Multi-tasker: Working with multiple deadlines and tasks should be as easy as breathing.  
  4. Rockstar: You thrive in a demanding environment, do not shy away from taking ownership of things you think could be done better and have an insatiable drive to make these changes.
  5. Precise: When you work with data, being precise is a must.


    Start date: Immediate

    Role: Full time, Valid work status in the Netherlands

    Experience: 1-2 years in a customer facing, project management type role in a SaaS/Tech company.

Bonus points if:

What Oaky offers you: