Oaky is looking for an awesome Customer Success Manager
Oaky the No.1 Upselling tool for hotels 2019 on Hoteltechreport, is one of the fastest growing hotel-tech startups with 500+ customers worldwide and we are growing every day! Why are we Nr.1? Because our customers love our product, team and the amazingly fast, friendly and accurate service we provide with the intention to make our customers wildly successful with Oaky.
You as a Customer Success Manager will be accountable for your portfolio of customers, ensuring they hit their goals with Oaky. You do this by understanding in-depth how Oaky works on a product level and apply this knowledge to the specific customer problems and what they want to achieve! You will constantly strive to add value to your clients with each time you reach out to them, you become their trusted advisor.
What we are looking for:
- Responsible: You own the end to end customer journey, from the time they sign up to the time they renew with us i.e. Onboarding, performance management and driving adoption of Oaky.
- A strategist: Understanding the customer's needs and crafting a strategic path for them to become successful is your goal.
- A good communicator: Our customers love us for the amazing customer service we provide, so you could be responding to emails, customer questions or live chats or explaining technical terms to a non-technical person.
- Staying organized: You are a master at managing your tasks and deadlines.
- Customer focused: Customers are the most important asset of any company, you are wildly passionate about making your customers successful, always thinking about how to make customers lives easier and more productive with Oaky, you will act as the voice of the customer for internal teams.
- You are awesome: We love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun outside. Your positivity and enthusiasm
isinfectious, you love to get things done and do not shy away from taking ownership.
What you bring to Oaky
- Min. 2– 3 years experience in Customer Success/Account management, ideally in any SaaS field / Hotel industry.
- Native or fluent English and Dutch. Knowing German/French/Norwegian on a native level would be a plus.
- Experienced using tools like Intercom, CRM and Google Apps.
What Oaky offers you:
- Amazing and fun colleagues in an international work environment.
- An amazing learning experience in scaling the scaling a Customer Success team in a fast-growing SaaS company (We expect to be 1000+ customers by end of 2019).
- Weekly boot camps with our personal trainer
- A Laptop
- Healthy paid lunch
Feel free to reach out if you need any clarifications!