About the role: 

As a Junior Accountant at Oaky, you will make sure that all transactions between Oaky and its stakeholders are smoothly being recorded and well allocated to enable efficient management, accurate forecasts and smart strategic decisions. To your advantage, you will work closely with experienced finance colleagues who are excited to help you grow. You will work alongside a young, international and energetic team. With Oaky you will experience a true scale-up, a tight team feeling and a place where you make a real impact every day.

About you:

You are analytical, well-structured and your willingness to learn enables you to pursue every challenge with a positive mindset. 

We are looking for someone who is

• Awesome: It’s not really a big ask, we love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun on the side. Your positivity and enthusiasm are infectious;
• Rockstar: You are an organizational ninja, time-management comes natural to you. You are analytical, detail oriented and able to work independently.

Start date: Immediate;
Location: Amsterdam or willing to relocate;
Role: Full time, Valid work status in the Netherlands;
Salary: Competitive;
Experienced: Any relevant experience in Accounting roles (As AP, AR, Finance Accountant or similar roles) as an intern or an analyst;
Relevant studies: Bachelor’s Degree in Accounting, Finance, Business Administration, Economics or another relevant field;
Communication skills - Fluency in English is a must-have.
Computer skills - Proficient in MS Office (especially Excel) and experience working with accounting systems is beneficial. 

What will be your tasks?

• You’ll be responsible for verifying, allocating, posting and reconciling all day-to-day financial transactions (accounts payable/receivable, team reimburses regarding expenses during business trips and intercompany transactions) and complete the posting process;
• You’ll also be responsible for debt control, making sure receivables are met in a timely manner, address payment issues as it arises and be in touch (via email/phone) with our customers concerning payments, contracts and other administrative questions;
• In addition, you will assist with the month/quarter/year-end closing processes;
• Support with team projects for process innovation and improvement, actively test and implement new tools and software;
• You will collaborate with other departments to ensure billing accuracy;
• Moreover, you’ll assist the Finance department in financial ad-hoc tasks as preparing and present financial/analytical reports.

What Oaky offers you:

• Amazing and fun colleagues in an international work environment
• Quarterly company outings
• Competitive Salary
• Laptop
• Healthy paid lunch with your colleagues

We are looking to hire a Data Analyst to join our data team. You will take responsibility for managing our master data set, developing reports, and troubleshooting data issues. To do well in this role you need a very fine eye for detail, experience as a data analyst, and deep understanding of the popular data analysis tools and databases.

Qualifications

1. Bachelor degree in economics, econometrics, computer science, AI, statistics or related field
2. At least 3-5 years experience as data analyst or in related field
3. Ability to translate business requirements into non-technical, lay terms
4. High-level experience in methodologies and process for managing large scale databases
5. Demonstrated experience in handling large data sets and relational databases
6. At least 3 years experience with SQL 
7. Experience with tableau and or python is a plus

Responsibilities

1. Managing data in DWH, including creation, updates and deletion
2. Provide quality assurance of imported data, working with quality assurance analyst if needed
3. Contributing to data measurement plan
4. Helping develop reports, dashboards and analysis in tableau
5. Managing and designing the reporting environment, including data sources, security and metadata
6. Supporting the data warehouse in identifying and revising reporting requirements
7. Supporting initiatives for data integrity and normalization
8. Troubleshooting the reporting database environment and reports
9. Advise on business decisions based on insights
10. Training end users on new reports and dashboards

What Oaky offers you:

• An amazing experience to take Oaky to the next level (We expect to be 3000+ customers by the end of 2020).
• Amazing and fun colleagues in an international work environment
• Quarterly company outings
• Competitive Salary
• Healthy paid lunch with your colleagues

Qualifications

1. At least 5+ years professional experience in software development, with at least 3+ years experience in a devops/infrastructure role using AWS.
2. Excellent communication skills & command of English, both spoken and written
3. Vast experience in networking, security, databases (particularly SQL) and AWS cloud configuration and management
4. Extensive experience with system/server administration & (mass) system  deployments to the cloud
5. Ability to design, plan & develop custom tooling from scratch
6. Extensive experience with Linux, SQL, Git, Docker & Kubernetes
7. Experience with JavaScript, TypeScript, PHP, MySQL, GitLab, Jira and/or Ansible is a plus
8. Experience using & writing automated tests
9. Leadership qualities: someone who takes initiative and knows how to prioritize; not a 9 to 5 mentality
10. Someone who can work independently but also is a teamplayer - able to do research in order to find solutions or fill own knowledge gaps, while at the same time open to help (or receive help from) others

Key responsibilities

1. Extend, setup, optimize & manage CI/CD pipeline; including but not limited to: automated testing, code quality analysis & performance benchmarking
2. Implement fully automated (mass) deployments with zero downtime to multiple regions
3. Implement & manage self-servicing for development and other teams
4. Collaborate intimately with other teams (development, QA, data, etc.) on a daily basis
5. Devise, present & implement solutions to identified gaps, deficients & impediments
6. Plan, present & execute reorganization and extension of existing AWS infrastructure; focusing on maintainability & security
7. Implement monitoring & tracking of key software-development and system-related metrics
8. Improve efficiency by implementing company-wide automation; both within and between teams

What Oaky offers you:

• An amazing experience to take Oaky to the next level (We expect to be 3000+ customers by the end of 2020).
• Amazing and fun colleagues in an international work environment
• Quarterly company outings
• Competitive Salary
• Healthy paid lunch with your colleagues

Qualifications

1. At least 5+ years experience as a software developer in a professional capacity, with at least 3+ years experience writing and maintaining PHP and JavaScript code.
2. At least 3+ years experience using SQL in a professional capacity, preferably MySQL
3. Ability to break down complex problems into smaller challenges that are more easy to solve
4. Experience building and consuming RESTful APIs, SOAP APIs and other web-based services
5. Vast knowledge of software development principles & (architectural) patterns
6. Passion for technology and willing to stay up-to-date with the latest techniques
7. Experience using & writing automated tests
8. Excellent command of English, both spoken and written
9. Extensive experience with Git
10. Familiarity with Linux, GitLab, Jira, Vue, Docker, TypeScript and/or Laravel is a plus
11. Someone who takes initiative and knows how to prioritize; not a 9 to 5 mentality
12. Someone who can work independently but also is a teamplayer - able to do research in order to find solutions or fill own knowledge gaps, while at the same time open to help (or receive help from) others

Key responsibilities

• Implement new features in both existing & new products
• Maintain & improve existing codebase by fixing defects, remove technical debt, etc.
• Collaborate on architecture, technical design and implementation of (web) applications
• Perform code reviews to maintain codebase quality
• Contribute to a learning environment of the R&D team; both by sharing knowledge and by learning from others
• Produce clean, stable, fast and well-crafted code
• Stay up-to-date with latest techniques & technologies
• Create 3rd party API integrations (both ways)
• Write & use automated tests to maintain product quality

What Oaky offers you:

• An amazing experience to take Oaky to the next level (We expect to be 3000+ customers by the end of 2020).
• Amazing and fun colleagues in an international work environment
• Quarterly company outings
• Competitive Salary
• Healthy paid lunch with your colleagues

Qualifications

1. At least 5+ years professional experience as a database architect, with at least 3+ years experience with SQL
2. Vast experience with database design, management, security & (performance) optimization
3. Professional experience with distributed databases, database replication, data engineering & data mining
4. Hands on experience with AWS RDS and/or Redshift
5. Passion for technology and willing to stay up-to-date with the latest techniques
6. Leadership qualities: someone who takes initiative and knows how to prioritize; not a 9 to 5 mentality
7. Someone who can work independently but also is a teamplayer - able to do research in order to find solutions or fill own knowledge gaps, while at the same time open to help (or receive help from) others
8. BSc or MSc in Computer Science or relevant field
9. Experience with Git
10. Familiarity with Linux, GitLab, Jira and/or Docker is a plus
11. Experience consuming RESTful APIs, SOAP APIs and other web-based services is plus

Key responsibilities

1. Maintain, extend, analyze and improve current database systems in AWS
2. Design, present, implement & maintain new database solutions based on identified requirements in coordination with development, data & other teams
3. Perform load testing to identify & mitigate performance bottlenecks
4. Supervise system migrations and migrations between database systems, as part of software  deployments or otherwise
5. Improve overall system scalability, security & resilience
6. Stay up-to-date with latest techniques & technologies

What Oaky offers you:

• An amazing experience to take Oaky to the next level (We expect to be 3000+ customers by the end of 2020).
• Amazing and fun colleagues in an international work environment
• Quarterly company outings
• Competitive Salary
• Healthy paid lunch with your colleagues

We are looking for an experienced product owner with strong conversion optimization skills to join our guest personalization team. As product owner / CRO manager you will be responsible for managing, testing and implementing conversion experiments in the marketing funnel. The guest personalization team is making sure our conversion and revenues are the best in the industry by optimizing our services for different guest profiles, languages and cultures.

Qualifications

1. At least 3 years of experience with web analytics, A/B testing and marketing tactics
2. At least 3 years of experience in e-commerce
3. In-depth knowledge of Agile methodologies
4. Strong analytical and problem-solving skills
5. Experience working in a multidisciplinary team
6. Multi-tasker, good time-management skills and likes to work under pressure
7. Experience in travel industry is a plus

Key responsibilities

1. Manage key conversion points in the marketing funnel
2. Manage and optimize email campaigns, landing pages, website call-to-actions and other content
3. A/B test features, design and content
4. Optimize our services for different cultures, regions, languages and guest types
5. Increase conversion rates and upsell revenue
6. Manage projects using the scrum methodology
7. Strategizing and presenting ideas to stakeholders
8. Leading the development process
9. Acting as the main point of contact between teams and stakeholders
10. Identifying areas of improvement

What Oaky offers you:

• An amazing experience to take Oaky to the next level (We expect to be 3000+ customers by the end of 2020).
• Amazing and fun colleagues in an international work environment
• Quarterly company outings
• Competitive Salary
• Healthy paid lunch with your colleagues

What you will do:

• Understand the customer's needs, systems and apply one of the several onboarding processes for them.
• Kick-off calls to start a implementation project for larger customers.
• Setup the technical integration for the customers.
• Appropriately help customers that are stuck in the onboarding phase either independently or with the help of your colleagues in the Customer Success or Sales team.
• Optimise the onboarding workflow on an ongoing basis.
• Be curious and driven to help solve our customers’ problems.

We are looking for someone who is

1. A good communicator: You are the voice of Oaky, Be articulate, friendly and emphatic in your interactions with our customers in your own style. For example, you should be able to explain what Segmentation in marketing means to someone’s grandparent!
2. Awesome: It's not really a big ask, we love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun on the side. Your positivity and enthusiasm is infectious,
3. Multi-tasker: Working with multiple deadlines and tasks should be as easy as breathing.  
4. Rockstar: You thrive in a demanding environment, do not shy away from taking ownership of things you think could be done better and have an insatiable drive to make these changes.
5. Precise: When you work with data, being precise is a must.

    

   Start date: Immediate

   Role: Full time, Valid work status in the Netherlands

   Experience: 1-2 years in a customer facing, project management type role in a SaaS/Tech company.

Bonus points if:

• You speak at least one of these languages on a native level:Speaking native-level English is a prerequisite  
• If you are interested in or are from the travel/hospitality industry
• You know how to use some Excel power functions and are not afraid of learning a tiny bit of Sql.
• If you have worked with tools like Intercom and are interested/knowledgeable in the art of onboarding.

What Oaky offers you:

• An amazing learning experience in scaling the Onboarding process in a fast-growing SaaS company (We
• expect to be 1000+ customers by end of 2019).
  
• Amazing and fun colleagues in an international work environment
  
• Weekly boot camps with our personal trainer. 
  
• A Laptop.
  
• Healthy paid lunch

What you bring to Oaky

• Min. 2– 3 years experience in Customer Success/Account management, ideally in any SaaS field / Hotel industry.
• Native or fluent English and Dutch. Knowing German/French/Norwegian on a native level would be a plus.
• Experienced using tools like Intercom, CRM and Google Apps.

What Oaky offers you:

• Amazing and fun colleagues in an international work environment.
• An amazing learning experience in scaling the scaling a Customer Success team in a fast-growing SaaS company (We expect to be 1000+ customers by end of 2019).
• Weekly boot camps with our personal trainer
• A Laptop
• Healthy paid lunch

About the role: 

As Sales Development Representative (SDR) with Oaky, you are responsible for identifying, prospecting and closing online demos with new hotels. To your advantage, you will work closely with experienced sales colleagues who are excited to help you grow. You will work alongside a young, international and energetic team. With Oaky you will experience a true start-up, a tight team feeling and a place where you make a real impact every day.

About you:

We are looking for a new sparkling addition to our Amsterdam-based team. You’re a driven person who loves to sell. You have drive and you sparkle with your positive energy. Supporting the Sales Manager, your one-and-only goal is to book as many online demos as you can. This is the perfect starting role for the Sales Enthusiast, and you have no troubles with making 50+ calls per day. 

What you will do:

• You’re responsible to introduce Oaky to new hotels
• Together with the Sales Manager, create and execute a strategy to efficiently enter new territories, and approach the right hospitality partners
• Target, prospect, qualify and book online demos with the future customers of Oaky
• Create a real interest for Oaky’s solution, by identifying problems and potential areas of improvements with your prospects.
• Keep an organised 
• Identify and drive expansion within your territories
• Help change the Hotel Tech landscape with a friendly, innovative and fresh approach

We are looking for someone who is

• Awesome: We love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun on the side. Your positivity and enthusiasm is infectious, for both your colleagues and your (future) clients
• Multi-tasker: Working with multiple deadlines and tasks should be as easy as breathing.  
• Rockstar: You thrive in a demanding environment, do not shy away from taking ownership of things you think could be done better and have an insatiable drive to make these changes. 
• Multilingual: On top of perfect English, you speak at least one of these languages on a native level:
  German/Arabic/French/Italian/Dutch/Swedish  

Start date: Immediate
Location: Amsterdam
Salary: Very competitive 
Role: Full time, Valid work status in the Netherlands
Experience: 1+ year relevant experience in business development in the hotel tech industry, or selling at a SaaS Company
Relevant studies: Bachelor’s Degree in Hospitality, Business, Communication, Economics or other relevant field

What Oaky offers you:

• An amazing experience to take Oaky to the next level (We expect to be 3000+ customers by end of 2020).
• Amazing and fun colleagues in an international work environment
• Quarterly company outings
• Competitive Salary and a very competitive and uncapped bonus structure
• Healthy paid lunch with your colleagues

About the role: 

As a Sales Manager with Oaky, you are responsible for entering new markets, targeting, qualifying the right prospects and closing deals. To your advantage, you will work closely with experienced sales colleagues who are excited to help you grow. You will work alongside a young, international and energetic team. With Oaky you will experience a true start-up, a tight team feeling and a place where you make a real impact every day.

About you:

You are independent and you have a positive “go get them” attitude. You like being challenged and you have an extended knowledge and network in the Hospitality Industry. 

What you will do:

• Responsible to introduce Oaky to new markets
• Build, execute and optimise your own strategy to efficiently enter new territories,
• Target, prospect, qualify and convince the future customers of Oaky
• Participate in relevant Trade Shows, Road-shows and any relevant industry event 
• Provide online product demos to decision makers within Hotel Groups, Collections, Hotels chains and independent hotels
• Negotiate and close the deal.
• Identify and drive expansion within current customers
• Coach and mentor your regional sales hub
• Help change the Hotel Tech landscape with a friendly, innovative and fresh approach

We are looking for someone who is

• Awesome: It's not really a big ask, we love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun on the side. Your positivity and enthusiasm is infectious, 
• Multi-tasker: Working with multiple deadlines and tasks should be as easy as breathing.  
• Rockstar: You thrive in a demanding environment, do not shy away from taking ownership of things you think could be done better and have an insatiable drive to make these changes. 
• Multilingual: On top of English, you are native in (at least) French.

Start date: Immediate
Location: Amsterdam preferred, remote possible
Role: Full time, Valid work status in the Netherlands
Salary: Very competitive with uncapped Bonus System
Experience: 2+ years relevant experience in business development in the hotel tech industry, or selling at a SaaS company
Relevant studies: Bachelor’s Degree in Hospitality, Business, Communication, Economics or other relevant field

What Oaky offers you:

• An amazing experience to take Oaky to the next level (We expect to be 3000+ customers by end of 2020).
• Amazing and fun colleagues in an international work environment
• Quarterly company outings
• Competitive Salary and a very competitive and uncapped bonus structure
• Healthy paid lunch with your colleagues

About the role: 

As a Junior Sales Manager with Oaky, you’re responsible for entering new markets, targeting, qualifying the right prospects and closing the deal, together with your team. To your advantage, you will work closely with experienced sales colleagues who are excited to help you grow. You will work alongside a young, international and energetic team. With Oaky you will experience a true start-up, a tight team feeling and a place where you make a real impact every day.

About you:

You are independent and you have a positive “go get them” attitude. You are triggered by challenge and have an extended knowledge and network in the Hospitality Industry.

What you will do:

• Responsible to introduce Oaky to new and existing markets
• Build your own strategy to efficiently enter new territories, and approach the right hospitality partners
• Target, prospect, qualify and convince the future customers of Oaky
• Participate in relevant Trade Shows, Road-shows and any relevant industry event 
• Provide online product demos to decision makers within Hotel Groups and independent hotels
• Negotiate and seal the deal.
• Identify and drive expansion within your territory
• Help change the Hotel Tech landscape with a friendly, innovative and fresh approach

We are looking for someone who is

• Awesome: We love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun on the side. Your positivity and enthusiasm is infectious, for both your colleagues and your (future) clients
• Multi-tasker: Working with multiple deadlines and tasks should be as easy as breathing.  
• Rockstar: You thrive in a demanding environment, do not shy away from taking ownership of things you think could be done better and have an insatiable drive to make these changes. 
• Multilingual: Bonus points if you speak another language on top of English. 

Start date: Immediate
Location: Amsterdam preferred, remote possible
Salary: Very competitive 
Role: Full time, Valid work status in the Netherlands
Experience: 2+ years relevant experience in business development in the hotel tech industry, or selling at a SaaS Company
Relevant studies: Bachelor’s Degree in Hospitality, Business, Communication, Economics or other relevant field

What Oaky offers you:

• An amazing experience to take Oaky to the next level (We expect to be 3000+ customers by end of 2020).
• Amazing and fun colleagues in an international work environment
• Quarterly company outings
• Competitive Salary and a very competitive and uncapped bonus structure
• Healthy paid lunch with your colleagues

We’re looking for a rockstar Sales Manager based in Jakarta OR Bali!

If you are an overperforming Sales Executive who is ready for the next step in your career, or if you are a Sales Manager looking for a new challenger, get in touch with us! An existing network of contacts within the hotel industry & an understanding of hotel systems and connectivity is a must.

What you will do

• Responsible to introduce Oaky to new markets in Indonesia.
• Build, execute and optimize your own strategy to efficiently enter new territories.
• Target, prospect, qualify and convince the future customers of Oaky.
• Participate in relevant Trade Shows, Road-shows and any relevant industry event. 
• Provide online product demos to decision-makers within Hotel Groups, Collections, Hotels chains and independent hotels.
• Negotiate and close the deal.
• Identify and drive expansion within current customers.
• Help change the Hotel Tech landscape with a friendly, innovative and fresh approach.

We're looking for someone who is:

• Rockstar: You thrive in a demanding environment, do not shy away from taking ownership of things you think could be done better and have an insatiable drive to make these changes.
• Multi-tasker: Working with multiple deadlines and tasks should be as easy as breathing.
• Experience: 3+ years of relevant experience in business development in the hotel tech industry or distribution in the hotel industry is a must. Guest Relations & Front Office experience also welcome.
• Relevant studies: Bachelor’s Degree in Hospitality, Business, Communication, Economics or other relevant fields.

Start date: Immediate
Location: Jakarta OR Bali (Reports to Head of APAC in Singapore)
Role: Full time
Status: Indonesian / Permanent Resident 
Languages: English & Bahasa are a must

What Oaky offers you

• An amazing experience to take Oaky to the next level
• 20 days paid annual leave
• Salary and a competitive uncapped bonus structure
• Amazing working culture and fun colleagues in an international work environment

We’re looking for a rockstar Sales Manager to be based in Singapore.

Do you have an understanding of hotel systems and connectivity? And an existing network of contacts within the hotel industry or the passion to build one? If the answer is yes to both, then get in touch with us!

What you will do

• Responsible to introduce Oaky to new markets in SEA.
• Build, execute and optimize your own strategy to efficiently enter new territories.
• Target, prospect, qualify and convince the future customers of Oaky
• Participate in relevant Trade Shows, Road-shows and any relevant industry event 
• Provide online product demos to decision-makers within Hotel Groups, Collections, Hotels chains and independent hotels
• Negotiate and close the deal.
• Identify and drive expansion within current customers
• Help change the Hotel Tech landscape with a friendly, innovative and fresh approach

We're looking for someone who is

• Awesome: It's not really a big ask, we love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun on the side. Your positivity and enthusiasm is infectious,
• Multi-tasker: Working with multiple deadlines and tasks should be as easy as breathing.
• Rockstar: You thrive in a demanding environment, do not shy away from taking ownership of things you think could be done better and have an insatiable drive to make these changes.
• Multilingual: Native English speaker, with bonus points if you speak an Asian language.
• Experience: 3+ years of relevant experience in business development in the hotel tech industry, or distribution in the hotel industry is a must. Guest Relations & Front Office experience also welcome.
• Relevant studies: Bachelor’s Degree in Hospitality, Business, Communication, Economics or other relevant fields.

Start date: Immediate
Location: Singapore
Role: Full time
Status: Singaporean / Singapore PR 
Salary: Competitive 

What Oaky offers you

• An amazing experience to take Oaky to the next level (We expect to be 5000+ customers by the end of 2020).
• 20 days paid annual leave
• Basic Salary and a very competitive and uncapped bonus structure
• Amazing and fun colleagues in an international work environment

We’re looking for a rockstar Sales Manager based in Sydney.

If you are an overperforming Sales Excutive who is ready for the next step in your career, or if you are a Sales Manager looking for a new challenger, get in touch with us!

An existing network of contacts within the hotel industry & an understanding of hotel systems and connectivity will be an added bonus!

What you will do

• Responsible to introduce Oaky to new markets in Australia & New Zealand.
• Build, execute and optimize your own strategy to efficiently enter new territories.
• Target, prospect, qualify and convince the future customers of Oaky.
• Participate in relevant Trade Shows, Road-shows and any relevant industry event. 
• Provide online product demos to decision makers within Hotel Groups, Collections, Hotels chains and independent hotels.
• Negotiate and close the deal.
• Identify and drive expansion within current customers.
• Help change the Hotel Tech landscape with a friendly, innovative and fresh approach.

We're looking for someone who is

• Awesome: It's not really a big ask, we love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun on the side. Your positivity and enthusiasm is infectious,
• Multi-tasker: Working with multiple deadlines and tasks should be as easy as breathing.
• Rockstar: You thrive in a demanding environment, do not shy away from taking ownership of things you think could be done better and have an insatiable drive to make these changes.
• Experience: 3+ years relevant experience in business development in the hotel tech industry, or distribution in the hotel industry is a must. Guest relations & Front Office experience also welcome.
• Relevant studies: Bachelor’s Degree in Hospitality, Business, Communication, Economics or other relevant field

Start date: Immediate
Location: Sydney OR Melbourne (Reports to Head of APAC in Singapore)
Role: Full time
Status: Australian / Australian PR 
Base: AUD85,000 (includes Supa)
Commission: Up to 13%

What Oaky offers you

• An amazing experience to take Oaky to the next level
• 20 days paid annual leave
• Salary and a competitive uncapped bonus structure
• Amazing and fun colleagues in an international work environment

We’re looking for a rockstar Sales Manager based in Bangkok!

With great customers like Radisson, Onyx & Cross H&R in Thailand, we are looking for someone to grow Oaky's presence in Thailand.

If you are an overperforming Sales Executive who is ready for the next step in your career, or if you are a Sales Manager looking for a new challenger, get in touch with us! An existing network of contacts within the hotel industry & an understanding of hotel systems and connectivity will be an added bonus.

What you will do

• Responsible to introduce Oaky to new markets in Thailand.
• Build, execute and optimize your own strategy to efficiently enter new territories.
• Target, prospect, qualify and convince the future customers of Oaky.
• Participate in relevant Trade Shows, Road-shows and any relevant industry event. 
• Provide online product demos to decision-makers within Hotel Groups, Collections, Hotels chains and independent hotels.
• Negotiate and close the deal.
• Identify and drive expansion within current customers.
• Help change the Hotel Tech landscape with a friendly, innovative and fresh approach.

We're looking for someone who is:

• Rockstar: You thrive in a demanding environment, do not shy away from taking ownership of things you think could be done better and have an insatiable drive to make these changes.
• Multi-tasker: Working with multiple deadlines and tasks should be as easy as breathing.
• Experience: 3+ years of relevant experience in business development in the hotel tech industry or distribution in the hotel industry is a must. Guest Relations & Front Office experience also welcome.
• Relevant studies: Bachelor’s Degree in Hospitality, Business, Communication, Economics or other relevant fields.

Start date: Immediate
Location: Bangkok (Reports to Head of APAC in Singapore)
Role: Full time
Status: Thai / Thai PR 
Languages: English & Thai are a must

What Oaky offers you

• An amazing experience to take Oaky to the next level
• 20 days paid annual leave
• Salary and a competitive uncapped bonus structure
• Amazing working culture and fun colleagues in an international work environment

Customer service goes beyond just answering the phone, responding to a chat or solving a ticket. At Oaky, customer service is all about understanding what are the current needs of our customers and anticipating their future needs. 

This Customer Service role is a natural fit for someone who has a warm personality, is a champion at taking ownership of a client's problems, solving them, and can stay as cool as a cucumber when things get a bit hot. If you love solving tricky questions, technical puzzles intrigue you, but also know the importance of following up with customers and reaching out to them when their problems are fixed, then you are the Customer Support Champion we are looking for. 

What you will do:

• Provide friendly and accurate customer support via different channels such as phone, live chat or email 
• Consult customers on best practices of using their Oaky 
• Optimise the Customer Service processes 
• Become familiar with integrations-related procedures 
• Take ownership of the Support KPI’s and create a strategy in order to achieve them
• Maintain the support documentation for our customers 
• Keep the internal knowledge base up-to-date
• Be the voice of the customer internally with the Customer Success & Product Team.  

What we are looking for someone who is:

• A good communicator: You are the voice of Oaky, so you need to be articulate, friendly and empathetic in your interactions with our customers. For example, we expect you to be able to explain what Segmentation in marketing means to someone’s grandparent!
• A mind reader: No, not really. But it would be awesome if you can identify the exact problem our customers have and act accordingly. 
• Structured: Staying structured in your work is an art, and we are looking for a master. If you are not there yet, we will help you get there.  
• Awesome: It's not really a big ask. We love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun on the side. Your positivity and enthusiasm are infectious, you love to get things done and do not shy away from taking ownership of things you think could be done better and have an insatiable drive to learn.
• Multi-lingual: We are expanding globally, the more languages you master, the better.

Start date: Immediate
Role: Full time, Valid work and living status in the Netherlands
Language required: Native English level
Remuneration: 300 euros/month

Bonus points if:

• You speak at least one of these languages at a native level: Dutch/German/French
• You have experience in the travel/hospitality sector 
• You know how to use some Excel power functions and are not afraid of learning a tiny bit of SQL
• Wanting to start a career in Customer Success, in a SaaS startup

What Oaky offers you:

• An amazing learning experience in scaling the Onboarding process in a fast-growing SaaS company (We expect to have 5000+ customers by the end of 2020).
• An open, collaborative and friendly company culture 
• Opportunity to develop a thesis subject
• An opportunity to make your voice heard: your ideas matter!
• Weekly development meetings with your team lead
• A Laptop
• Healthy paid lunch

The sooner our customers start using Oaky, the sooner they realize the value of it. Hence, it is our mission to help our customers implement Oaky in an easy, fast and effortless way and start generating incremental revenues as soon as possible. 

If you have a warm personality, you’re not afraid of a challenge, are structured in your work and every now and then love to solve a puzzle for a customer, then you are the Onboarding Specialist we are looking for at Oaky. On a day-to-day basis, you will be in contact with our customers, helping them connect their systems with Oaky and showing them how to get the most out of the tool in the first few weeks of using it. 

What you will do:

• Understand the customer's needs, systems and apply one of the several onboarding flows for them
• Kick-off calls to start implementation projects for larger customers
• Host webinars for chain implementations
• Configuring integrations and offering technical support
• Maintain thorough customer documentation
• Keep the internal knowledge base up-to-date
• Initiate and coordinate operations improvement projects
• Optimise the onboarding workflow on an ongoing basis
• Work closely with other related departments (Sales, Customer Success) to maximise customer satisfaction during the onboarding phase

We are looking for someone who is

• A good communicator: You are the voice of Oaky, so you need to be articulate, friendly and empathetic in your interactions with our customers. For example, we expect you to be able to explain what Segmentation in marketing means to someone’s grandparent!
• Awesome: It's not really a big ask, we love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun on the side. Your positivity and enthusiasm are infectious.
• Multi-tasker: Working with multiple deadlines and tasks should be as easy as breathing.  
• Rockstar: You thrive in a demanding environment, do not shy away from taking ownership of things you think could be done better and have an insatiable drive to make these changes. 
• Precise: When you work with data, being precise is a must.
• Master of Zen: Not everyone is responsive or easy to explain things to, you have to be cool, calm and keep at it in a user-friendly way until they get it! 

Start date: Immediate
Role: Full time, Valid work and living status in the Netherlands
Language required: Native English level
Remuneration: 300 euros/month

Bonus points if:

• You speak at least one of these languages at a native level: Dutch/German/French  
• You have experience in the travel/hospitality sector 
• You know how to use some Excel power functions and are not afraid of learning a tiny bit of SQL
• If you have worked with tools like Intercom and are interested/knowledgeable in the art of SaaS onboarding 

What Oaky offers you:

• An amazing learning experience in scaling the Onboarding process in a fast-growing SaaS company (We expect to have 5000+ customers by the end of 2020).
• An open, collaborative and friendly company culture 
• Opportunity to develop a thesis subject
• An opportunity to make your voice heard: your ideas matter!
• Weekly development meetings with your team lead
• A Laptop
• Healthy paid lunch