Careers

Key responsibilities: 

• We pride ourselves on the office’s positive atmosphere and willingness to celebrate at the drop of a hat. As our new office manager, you’ll be in charge of all company outings and events, like our annual Fun Fun Fun Day!
• You’d be hard-pressed to find a bigger gang of food-lovers. We’ll need your help in arranging lunch for any employees present in the office.
• As a growing company, we’re also expanding in terms of supplies, knick-knacks and other items that need tracking and/or maintenance. Our new office manager will be responsible for managing grocery and office supply inventory.
• We’re looking for someone bright and communicative to answer calls to the office in a friendly and professional way.
• You’ll also represent the company in dealing with external organisations such as our building’s landlord, cleaning company and telecom providers.
• Your problem-solving skills will come in useful while acting as the point of contact for any IT related issues that require external attention.
• Besides making the office feel like home for all of us, your day-to-day tasks will include: processing incoming and outgoing post and kitchen upkeep.
• Every once in a while some of our employees will need to get things done outside of Amsterdam. We’ll need your excellent organisational skills to help us coordinate and plan domestic and international travel, including organising trip agendas and logistics.

Besides 

• We’re on a mission to become the #1 workplace here at Oaky, and we need your help! Our HR Manager will need support with the full recruitment process of all new hires. This includes managing the recruitment inbox, LinkedIn, posting job ads and scheduling interviews
• There’s a lot to learn at Oaky and we’re proud to say our team really steps up when it’s time to pass on their wisdom. As part of the HR team, you’ll help our HR manager with scheduling onboarding sessions for new hires.
• Keep those holiday tips fresh! You will be responsible for tracking annual leave per employee. This includes sick and vacation days.
• We’re proponents of expanding our employees’ skillsets! You’ll support us in organising employee training.

Above all, we want to find someone who’ll really become part of our Oaky family. If you possess the below qualities and we click, that’s by far the most important thing! 

We are looking for someone who is:

• Our go-to person that runs the office like a well-oiled machine

• An experienced office coordinator or someone who’s super keen to learn

• Someone who’s a team player, always ready to go to bat for Oaky

• A reliable team member who takes ownership of their role

• An independent worker and creative problem-solver who proactively identifies opportunities for improvement and lays plans to tackle them 

• And last but not least, who preferably speaks Dutch 

What we offer you: 

• Very supportive, ambitious and fun colleagues in an international work environment.

• An amazing learning experience in a scaling Customer Success team in a fast-growing SaaS company (We expect to be 2000+ customers by the end of 2020).

• A competitive salary. 

• Healthy paid lunches.

• Quarterly company outings (fun fun fun days).

• Laptop. 

• An amazing office. 

Recruitment agencies do not need to respond to this job vacancy. 

For any SaaS company, retaining and growing the revenue from existing accounts is one of the top priorities. This function is even more crucial when it comes to its top tier customers, as the relationships with these customers have to be maintained differently. Not only are key accounts important from a revenue perspective, they are also important from a strategic perspective. In the role as Key Account Manager, you will be responsible for commercially managing Oaky’s top tier customers and delivering an outstanding experience for them by collaborating with the different teams at Oaky. 

We are looking for someone who is: 

• Amazing with people. 
• Goal-oriented and organized.
• Able to multitask, prioritize, and manage time efficiently
• Self-motivated and self-directed.  
• Excellent at verbal and written communication skills; must be a listener, a presenter, and a people-person.
• Determined to follow through, both internally and externally. 
• Possessing project management skills.  

Key responsibilities:

• Nurture and create a trusting relationship with key accounts that helps Oaky achieve sustainable growth to meet its long term objectives. 
• Retain and grow revenue from existing key accounts.
• Responsible for researching and gathering key accounts needs and wants, and presenting these to internal stakeholders.
• Develop and execute strategic solutions for key accounts to drive the highest ROI and value by using Oaky. 
• Own strategic plans to improve customers' product usage. 
• Create and maintain internal documentation per key account on an ongoing basis.
• Measure, track and analyse usage and performance progress of key accounts for presenting internally and externally to clients. 
• Plan, deliver and follow up on QBR’s and EBR’s. 
• Be on top of industry and market trends and best practices for your key accounts. 
• Work closely within the Customer Success team to implement Oaky for new key accounts. 
• Renew and expand customer contracts.  

What you bring to Oaky:

• 5-8 years of experience in Sales/Revenue/Account Management in the travel/hospitality industry.  Experience in SaaS will be a plus point. 
• Knowledge of Tableau or other BI solutions will be advantageous.  
• A valid work permit to work in the Netherlands and currently residing in the Netherlands. 
• English and at least one European language. 

What Oaky offers you: 

• Amazing and fun colleagues in an international work environment. 

• An amazing learning experience in a scaling Customer Success team in a fast-growing SaaS company (We expect to be 2000+ customers by the end of 2020).

• A competitive salary. 

• Healthy paid lunches.

• Quarterly company outings (fun fun fun days).

• Laptop. 

As a Customer Success Specialist at Oaky, you will be responsible for our customers in the UK and Nordic market, both these markets represent the fastest-growing markets for Oaky. By combining in-depth market knowledge of travel and hospitality trends in these markets, and technical knowhow of Oaky, you will help every customer get the most value out of Oaky. 

We are looking for someone who is: 

• Customer-focused: Customers are the most important asset of any company, you are wildly passionate about making your customers successful, always thinking about how to make customers lives easier and more productive with Oaky, you will act as the voice of the customer for internal teams.
• Responsible: You own the end to end customer journey, from the time they sign up to the time they renew with us i.e. Onboarding, performance management and driving adoption of Oaky.
• A strategist: Understanding the customer's needs and crafting a strategic path for them to become successful is your goal. You always think of how you can add value to all your customers on a day to day basis. 
• A good communicator: Our customers love us for the amazing customer service we provide, so you could be responding to emails, customer questions or live chats or explaining technical terms to a non-technical person. 
• Staying organized: You are a master at managing your tasks and deadlines. 
• You are awesome: We love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun outside. Your positivity and enthusiasm are infectious, you love to get things done and do not shy away from taking ownership.

Your regular bread and butter tasks:

• Have a pulse of your customer portfolio: Check the CRM system to see which customers need help and proactively reach out to them with advice. Check Tableau and share key insights into your market.
• Customer advocacy: Create customer  content (cases studies, webinars, reviews on Hotel Tech Report etc) 
• Drive renewals and expansion with a customer base by working with the Key Account Manager. 
• Analyze customer data to improve customer experience and performance.
• Hold product demonstrations for customers/onboarding calls along with the implementation specialist.
• Handle and resolve customer requests and complaints.
• Develop and execute strategies to minimize customer churn and maximise production adoption.
• Contribute to several internal projects that help the Customer Success team as a whole deliver amazing results for our customers. 

What you bring to Oaky

• Min. 2– 3 years experience in Customer Success/Account Management/Sales, ideally in the travel/hospitality field. Extra points if this happens to be in the SaaS space. 
• Native English or Swedish (this is a pre-requisite). Any other Nordic language will also be considered.  
• A valid work permit to work in the Netherlands and currently residing in the Netherlands. 
• Experienced using tools like Intercom, CRM systems, Tableau, Atlassian Confluence and other Google Apps.

What Oaky offers you:

• Amazing and fun colleagues in an international work environment. 
• An amazing learning experience in a scaling Customer Success team in a fast-growing SaaS company (We expect to have 2000+ customers by the end of 2020).
• A competitive salary. 
• Healthy paid lunches.
• Quarterly company outings (fun fun fun days).
• Laptop.