Careers

 

Welcome to Oaky!

Oaky is the Nr.1 Upselling tool for hotels for 4 years in a row.  Why are we Nr.1? Because it’s our mission to make customers love our product and team. And we do this by providing them with amazingly fast, friendly and accurate services and upselling insights.


Implementation Specialist

Start date: ASAP
Location: Amsterdam

Oaky is one of the fastest-growing hotel-tech startups with customers worldwide and we are now on a mission! We are about to enter a new phase of our growth journey. We want to be the market leaders in our segment, within the next two years! For this, we want you to help us and be a part of this vision. We are looking for an Implementation Specialist who is a go-getter, someone to challenge the norms/think outside the box, be an independent executor, detail oriented and have an effortless ability to juggle multiple projects. 

 

76% of our customers generate revenue on day 1 of going live with Oaky. Our common goal is to help them reach this milestone in an effective and efficient manner.  You will combine your market knowledge of travel/hospitality trends and technical know-how of Oaky, to help our customers generate the best ROI numbers.  In this role you will primarily support customers in the Benelux, UK and the Nordic Markets, our biggest growth markets for the coming period. 

 

What we expect from you

  • A passion to help customers by understanding their problems. 
  • A drive to learn and grow. 
  • Good communication skills.
  • Being able to multitask, prioritize, and manage time efficiently.
  • Native or fluent in Dutch/French, with a native level proficiency in English. 
  • 1-3 years in a customer-facing, project management type role in a SaaS/Tech company. 
  • A valid work permit to work in the Netherlands and currently residing in the Netherlands.

 

Key responsibilities

  1. Being the main point of contact for customers to implement Oaky across the chain. 
  2. Understanding the goals & objectives of new customers and translate those needs appropriately in the implementation and setup process.
  3. Engaging in the creation of a wide range of support materials (videos, articles, live webinars, customer playbooks etc.)
  4. Identifying & targeting “at risk/inactive” customers and taking appropriate steps to engage them to understand their situation & drive corrective actions. 
  5. Proactively keeping customers informed about the implementation progress.
  6. Capturing and recording internal and customer insights/feedback on the implementation phase. Driving improvements based on customer feedback. 
  7. Ensuring each hotel has a high quality setup (in accordance with Oaky’s standards.
  8. Becoming knowledgeable at key (internal and customer) metrics that will help handle objection or improve onboarding experience of the customer. 

 

Bonus points if:

  • You speak additional European languages, besides Dutch/French. 
  • You have a track record of managing multiple projects under tight deadlines.
  • You are interested in or are from the travel/hospitality industry. 
  • You know how to use some Excel power functions and are not afraid of learning a bit of SQL. 
  • You have worked with tools like Intercom & Google suite and are interested/knowledgeable in the art of onboarding.

 

What Oaky offers you

  • Very supportive, ambitious and fun colleagues in an international work environment 
  • An amazing learning experience in a scaling Customer Success team in a fast-growing SaaS company
  • An attractive salary
  • Healthy paid lunch
  • Quarterly company outings/events
  • Laptop 

 

Come help us grow in our segment, one customer at a time. Hit the apply button or send your application to recruitment@oaky.com  

 

Recruitment agencies do not need to respond to this job advert

Full Stack Developer

Start date: ASAP
Location: Amsterdam

We are now looking for a full-stack developer to accelerate our growth!

What we expect from you:

As a full-stack developer in our product team, you will be implementing new features in both existing and new products. You will do this by collaborating on architecture, technical design and implementation of (web) applications. Also, you will focus on maintaining and improving the existing codebase by fixing defects, removing technical debts etc. Aside from that, you will perform code reviews to maintain codebase quality. To maintain product quality, you will be writing and using automated tests. Since we find knowledge sharing and learning from others very important, your contribution to the learning environment of the product team is very valuable. Besides that, producing clean, stable, fast and well-crafted code is what you'll strive for and to do this, we expect you to be up to date about the latest technologies.

 

What we are looking for:

  • At least 5+ years of professional experience as a software developer in a full-stack role
  • Experience building and consuming RESTful APIs, SOAP APIs and other web-based services
  • Bachelor+ in computer science or related field
  • Passion for technology and willing to stay up-to-date with the latest techniques
  • Experience with using & writing automated tests
  • Excellent command of English, both spoken and written
  • Someone who takes initiative and knows how to prioritize; not a 9 to 5 mentality
  • Someone who can work independently but also is a team player - able to do research to find solutions or fill own knowledge gaps, while at the same time open to help (or receive help from) others

 

What we offer you:

  • Very supportive, ambitious and fun colleagues in an international work environment 
  • An amazing experience to take Oaky to the next level
  • An attractive salary
  • Quarterly company outings (fun fun fun days)
  • Laptop

 

Come help us grow in our segment, one customer at a time. Hit the apply button or send your application to recruitment@oaky.com  

 

Recruitment agencies do not need to respond to this job advert

Back End Developer

Start date: ASAP
Location: Amsterdam

We are now looking for a back-end developer to accelerate our growth!

What we expect from you:

As a back-end developer in our product team, you will focus on the backend and functionality or our products. You will do this by collaborating on architecture, technical design and building of back-end applications. You will also perform code reviews to ensure architecture and coding standards. Since we find knowledge sharing very important, your contribution to the learning environment of the product team is very valuable. Besides that, producing clean, stable, fast and well-architected code is what you'll strive for as well as writing unit tests. And to do this, we expect you to be up to date about the latest technologies.

 

What we are looking for:

  • At least 5+ years of professional experience as a back-end developer
  • Experience building and consuming APIs and web services
  • Experience with scaling-out systems is a plus
  • Experience integrating to 3rd parties
  • Experience with automated testing
  • Familiar with continuous integration techniques 
  • Passion for technology
  • Bachelor+ in computer science or related field
  • Excellent command of English, both spoken and written
  • Someone who takes initiative and knows how to prioritise; not a 9 to 5 mentality
  • Someone who can work independently but also is a team player - able to do research to find solutions or fill own knowledge gaps, while at the same time open to help (or receive help from) others

What we offer you:

  • Very supportive, ambitious and fun colleagues in an international work environment 
  • An amazing experience to take Oaky to the next level
  • An attractive salary
  • Quarterly company outings (fun fun fun days)
  • Laptop

Come help us grow in our segment, one customer at a time. Hit the apply button or send your application to recruitment@oaky.com  

Recruitment agencies do not need to respond to this job advert

German Speaking Implementation Specialist (Internship)

Start date: June 2021
Duration: Minimum 5 months
Location: Amsterdam

The sooner our customers start using Oaky, the sooner they realize the value of it. Hence, it is our mission as a team to help our customers implement Oaky in an easy, fast and effortless way and start generating incremental revenue. 

The German, Austrian, Swiss (DACH) market represents one of the fastest-growing markets for Oaky. By combining in-depth market knowledge of travel/hospitality trends in this market and the technical know-how of Oaky, you will help every customer set up their Oaky to get the most value out of the product. You will be accountable for assigned customers and your key focus will be to assist them to complete their setup in a timely manner. 

What we expect from you

  • A passion to help customers by understanding their problems. 
  • A drive to learn and grow. 
  • Good communication skills.
  • Being able to multitask, prioritize, and manage time efficiently.
  • Native or fluent in both English & German. 
  • A valid work permit to work in the Netherlands and currently residing in the Netherlands.

Key responsibilities

  • Independently onboard assigned hotels by following our internal quality guidelines.
  • Understand the customer's needs, systems and apply one of the several onboarding processes for them.
  • Setup various technical integrations for the customers. 
  • Appropriately help customers that are stuck in the onboarding phase either independently or with the help of your colleagues in the Customer Success or Sales team. 
  • Optimise the onboarding workflow on an ongoing basis. 
  • Assist your team members to plan and participate in Kick-off calls to start an implementation project for larger customers. 

 

Bonus points if:

  • You speak German and a native level, and ideally French/another European language. 
  • You are interested in or are from the travel/hospitality industry. 
  • You know how to use some Excel power functions.
  • You have worked with tools like Intercom & Google suite and are interested/knowledgeable in the art of onboarding. 

 

What Oaky offers you

  • Very supportive, ambitious and fun colleagues in an international work environment 
  • An amazing learning experience in a scaling Customer Success team in a fast-growing SaaS company
  • An internship stipend 
  • Healthy paid lunch
  • Quarterly company outings/events
  • Laptop 

 

Do you see yourself working here? Hit the apply button or send your application to recruitment@oaky.com  

 

Recruitment agencies do not need to respond to this job advert


Apply.