Oaky the No. 1 Upselling tool for hotels 2020 on Hoteltechreport, is one of the fastest growing hotel-tech startups with 2000+ clients worldwide and we are growing every day! We are proud to work with independent hotels, local hotel groups, and global players like the Radisson Hotel Group.
As our very first Tech Support Specialist, you will be working in the Customer Success Team responding to customers support requests. And, also closely work with the Product team to help resolve customer issues and report back to the customers.
As a Tech Support Specialist, you will be based in Amsterdam and accountable all first-line technical support. You do this by understanding in-depth how Oaky works on a product level and apply this knowledge to the specific customer problems/questions and what they want to achieve! You will also be primarily responsible for driving proactive support throughout the customer lifecycle and drive engagement. You will constantly strive to communicate and resolve customers issues in a way that fits the tone of voice and service levels our customers have come to love and expect. You will also work very closely with the product team acting as a link between the Customer Success Team and Product Team and constantly work on streamlining our support triage process.
What we expect from you
2 years or relevant experience in:
What Oaky offers you
Do you see yourself working here? Hit the apply button or send your application to firstname.lastname@example.org
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