Customer Onboarding Specialist

We are looking for a Customer Onboarding Specialist who is a go-getter, someone to challenge the norms/think outside the box, be an independent executor, detail-oriented and have an effortless ability to juggle multiple projects.

Full-time

Amsterdam

Immediate

Careers Image One Fun day aug 2021 208

Welcome to Oaky!

Oaky is one of the fastest-growing hotel-tech startups with customers worldwide and we are now on a mission! We are about to enter a new phase of our growth journey. We want to be the market leaders in our segment, within the next two years! For this, we want you to help us and be a part of this vision.

We are looking for a Customer Onboarding Specialist who is a go-getter, someone to challenge the norms/think outside the box, be an independent executor, detail oriented and have an effortless ability to juggle multiple projects.

Mission

76% of our customers generate revenue on day 1 of going live with Oaky. Our common goal is to help them reach this milestone in an effective and efficient manner.

You will combine your market knowledge of travel/hospitality trends and the technical know-how of Oaky, to help our customers generate the best ROI numbers. In this role, you will primarily support customers in the EMEA and US markets.

Meet your future colleagues

CS Saahil Karkera website 2x
Saahil Karkera

Head of Customer Success

CS Demi Bruggink web 2 2x
Demi Bruggink

Customer Success Manager

CS Michel Guerreiro website 4 2x
Michel Guerreiro

Customer Success Manager

CS Maria Giovanna website 3 2x
Maria Giovanna Argiolas

Customer Success Manager

About you

  • A passion to help customers by understanding their problems.
  • A drive to learn and grow.
  • Good communication skills.
  • Being able to multitask, prioritize, and manage time efficiently.
  • Native or fluent in French/German/Dutch or one other European language with a native level proficiency in English.
  • 2-4 years in a customer-facing, project management type role in a SaaS/Tech company.
  • A valid work permit to work in the Netherlands and currently residing in the Netherlands.

Key responsibilities

  • Being the main point of contact for customers to implement Oaky across the chain.
  • Understanding the goals & objectives of new customers and translate those needs appropriately in the implementation and setup process.
  • Engaging in the creation of a wide range of support materials (videos, articles, live webinars, customer playbooks etc.)
  • Identifying & targeting “at risk/inactive” customers and taking appropriate steps to engage them to understand their situation & drive corrective actions.
  • Proactively keeping customers informed about the implementation progress.
  • Capturing and recording internal and customer insights/feedback on the implementation phase. Driving improvements based on customer feedback.
  • Ensuring each hotel has a high-quality setup (in accordance with Oaky’s standards.
  • Becoming knowledgeable at key (internal and customer) metrics that will help handle objections or improve the onboarding experience of the customer.

Bonus points if

  • You speak additional European languages, besides Dutch/French.
  • You have a track record of managing multiple projects under tight deadlines.
  • You are interested in or are from the travel/hospitality industry.
  • You know how to use some Excel power functions and are not afraid of learning a bit of SQL.
  • You have worked with tools like Intercom & Google suite and are interested/knowledgeable in the art of onboarding.

The perks

Embark on an amazing learning experience at a rapidly growing SaaS company.

Incredible office

Overlooking Leidseplein

Attractive

salary

Healthy lunches

when working from the office

Hotel credit

Redeemable at one of our customers!

Development

Personal development budget

Flexibility

Work partly from home or abroad

Do you see yourself working here?

Oaky HQ

Leidseplein 1-3

1017PR

Amsterdam

Office Netherlands1
New office oaky 2020 123

Are you our new team member?

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