Benelux represents one of the biggest markets for Oaky, and our growth in this market still continues! We are looking for a Customer Success Specialist who can strategically nurture existing customers, drive maximum ROI for them and collaborate with the Benelux Account Executive to drive new sales/expansion within the current customer base. Your key focus will be to drive Net Revenue Retention within your market.
You will be required to combine in-depth market knowledge of travel/hospitality trends in this market and the technical know-how of Oaky to deliver a strategic and superlative customer experience.
What we expect from you
You are a strategist and customer-focused professional. You have a clear idea of what customers in the Benelux market need, what drives their market, what the current and future trends are. You know how Oaky works on a technical level. You combine both these insights to help customers maximise their return on investment from Oaky.
You independently develop plans to drive product adoption and ROI in your customer base.
An insatiable drive to learn and grow.
Being able to prioritize and manage time and tasks efficiently.
Exceptional communication skills both internally and externally.
You will act as the voice of the customer within internal teams.
Native Dutch. Near-native French competency would be great. Any additional European languages would be a huge advantage.
A valid work permit to work in the Netherlands and currently residing in the Netherlands.
Meet your future colleagues
Head of Customer Success
Customer Success Manager
Maria Giovanna Argiolas
Customer Success Manager
3-5 years of relevant experience in:
- Account management/Customer Success roles. Big advantage if this is in the Hotel/Travel industry.
- Exposure SaaS concepts
- Google Suite
- BI Tools
- CRM systems
Able to multitask, prioritize, and manage time efficiently.
Have a pulse of your customer portfolio: Check the CRM system to see which customers need help and proactively reach out to them with advice. Check Tableau and share key insights into your market.
You will be responsible for pilot conversion and upsell/expansion and drive this along with the sales team or the Key Account Manager.
You will be accountable for customer renewals and ageing receivables.
Drive customer advocacy and engagement by creating custom content focused on your market (cases studies, webinars, reviews on Hotel Tech Report etc).
Analyze customer data to improve customer experience and performance.
Develop and execute strategies(inc collaboration within the CS team/other teams) to minimize customer churn and maximise ROI and production adoption.
Hold product demonstrations for customers/onboarding calls along with the implementation specialist.
Handle and resolve customer requests and complaints.
Contribute to several internal projects that help the Customer Success team as a whole deliver amazing results for our customers.
Embark on an amazing learning experience at a rapidly growing SaaS company.
when working from the office
Discount on your Onefit subscription
Personal development budget
Work partly from home or abroad
Do you see yourself working here?