Customer Success Specialist - Benelux

As a Customer Success Specialist - Benelux, you will be working in our Amsterdam office and will be accountable for all of our customers in the Benelux market.

Full-time

Amsterdam

Immediate

Careers Image One Fun day aug 2021 208

Job description

Benelux represents one of the biggest markets for Oaky, and our growth in this market still continues! We are looking for a Customer Success Specialist who can strategically nurture existing customers, drive maximum ROI for them and collaborate with the Benelux Account Executive to drive new sales/expansion within the current customer base. Your key focus will be to drive Net Revenue Retention within your market.



You will be required to combine in-depth market knowledge of travel/hospitality trends in this market and the technical know-how of Oaky to deliver a strategic and superlative customer experience.

What we expect from you

  • You are a strategist and customer-focused professional. You have a clear idea of what customers in the Benelux market need, what drives their market, what the current and future trends are. You know how Oaky works on a technical level. You combine both these insights to help customers maximise their return on investment from Oaky.

  • You independently develop plans to drive product adoption and ROI in your customer base.

  • An insatiable drive to learn and grow.

  • Being able to prioritize and manage time and tasks efficiently.


  • Exceptional communication skills both internally and externally.

  • You will act as the voice of the customer within internal teams.

  • Native Dutch. Near-native French competency would be great. Any additional European languages would be a huge advantage.

  • A valid work permit to work in the Netherlands and currently residing in the Netherlands.

Meet your future colleagues

CS Saahil Karkera website 2 2x
Saahil Karkera

Head of Customer Success

CS Michel Guerreiro website 4 2x
Michel Guerreiro

Customer Success Manager

CS Maria Giovanna website 3 2x
Maria Giovanna Argiolas

Customer Success Manager

CS Tommy Voordouw website 2 2x
Tommy Voordouw

Implementation Specialist

Experience

3-5 years of relevant experience in:

  • Account management/Customer Success roles. Big advantage if this is in the Hotel/Travel industry.
  • Exposure SaaS concepts

Knowledge of

  • Intercom/Zendesk
  • Google Suite
  • BI Tools
  • CRM systems

Key responsibilities

  • Able to multitask, prioritize, and manage time efficiently.

  • Have a pulse of your customer portfolio: Check the CRM system to see which customers need help and proactively reach out to them with advice. Check Tableau and share key insights into your market.

  • You will be responsible for pilot conversion and upsell/expansion and drive this along with the sales team or the Key Account Manager.

  • You will be accountable for customer renewals and ageing receivables.

  • Drive customer advocacy and engagement by creating custom content focused on your market (cases studies, webinars, reviews on Hotel Tech Report etc).

  • Analyze customer data to improve customer experience and performance.

  • Develop and execute strategies(inc collaboration within the CS team/other teams) to minimize customer churn and maximise ROI and production adoption.

  • Hold product demonstrations for customers/onboarding calls along with the implementation specialist.

  • Handle and resolve customer requests and complaints.

  • Contribute to several internal projects that help the Customer Success team as a whole deliver amazing results for our customers.

The perks

Embark on an amazing learning experience at a rapidly growing SaaS company.

Incredible office

Overlooking Leidseplein

Attractive

salary

Healthy lunches

when working from the office

Fitness subsidy

Discount on your Onefit subscription

Development

Personal development budget

Flexibility

Work partly from home or abroad

Do you see yourself working here?

Oaky HQ

Leidseplein 1-3

1017PR

Amsterdam

Office Netherlands1
New office oaky 2020 123

Are you our new team member?

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