Show targeted, relevant deals to each guest
Target guests based on their profile and stay type to increase chances of upsell conversion.
Create first-glance intrigue
Fill your guest app with personalised deals that will catch their eye.
Improve guest satisfaction
Establish yourself as considerate to varying guests’ needs.
How it works
- After defining guest segments in each category, hotels can control what certain guests are offered based on: stay history, reservation type, single guests vs couples and much more!
- Guests will see a selection of offers tailored to their specific needs. For instance, romantic packages will be shown to couples and an early bird breakfast to a solo business traveller.
- Hotels make the most of upselling opportunities by eliminating irrelevant deals per each guest, automatically.
In a nutshell
Oaky’s ever-evolving segmentation feature allows hoteliers to optimise upsell conversion by personalising the guest app’s display of deals per guest. If a deal is only available on Thursdays, it won’t be shown to a guest arriving for a weekend stay on Friday. If a deal offers a romantic experience, it won’t be shown to a business traveler staying for a single night in the work week. With ongoing enhancements underway on this feature, targeted upselling is becoming more effective at generating incremental revenue than ever.