Increase convenience for guests
Present upsell offers accessible from their phone.
Push deals according to priorities
Take current hotel priorities during the guest’s stay into account, i.e. filling lunch slots at the restaurant.
Reach out to all guests
Communicate with guests that haven’t yet shared their email address with you.
Make use of pre-translated templates
These templates have been tested for high conversion rates.
Create smart communication flows
Avoid unnecessary texts being sent, i.e. by sending texts to guests who haven’t engaged with your pre-arrival email.
How it works
Enable text messaging as a guest-facing communication channel from your Oaky
Make use of pre-translated templates, or create brand-aligned copy, and apply features like segmentation to ensure the right message reaches the right guest.
Your messages will be automatically sent to the guest at predetermined times.
In a nutshell
Allow guests to browse deals on their phone before or during their stay with text messaging. Communicating a hotels’ upsell offering via text messaging is a practical way to access guests in a direct way that is convenient for them.